Kids Picks
Help
Time Warner
 
 
 
Tutorials

All of the following tutorials require the Macromedia Shockwave/Flash plug-in

Installation Guides
How to Install Your Cable Modem Using Ethernet
How to Install Your Cable Modem Using USB

Setting Up TCP/IP On Windows
Setting Up TCP/IP On Macintosh
Enabling/Disabling File and Print Sharing On Windows 95/98
Enabling/Disabling File and Print Sharing On Macintosh
Disabling Sharing and Other Security Tips On Windows NT

Troubleshooting Guides
How to Troubleshoot your Cable Modem's Connection
Checking/Renewing the IP Address On Windows 95/98/ME
Checking/Renewing the IP Address On Windows NT
Checking/Renewing the IP Address On Windows 2000
Releasing Your IP Address On Macintosh
Reinstalling the TCP/IP Stack On Windows

 

Time Warner Cable Policies
Services of your ISP over Time Warner Cable are subject, among other terms, to Time Warner Cable's Terms and Policies for Cable Modem Service. Click on a link below to review the policy.
Operator Acceptable Use Policy
Cable Modem Service Subscription Agreement
Time Warner Cable and Affiliated ISPs Subscriber Privacy Notice

 
Welcome page and help desk selectors
Although it's unlikely, you may inadvertently set the wrong local help section or welcome page as the default in your Web browser. To remedy this situation, please click on the appropriate link below:
Reset your Road Runner default welcome page
Reset your Road Runner default help section
Reset your local help desk (non-Road Runner customers)
 
Dial Access
Although dial-up connections will not provide you with the high-speed access you enjoy when you connect to the Internet through a cable modem, they are handy for checking your e-mail, managing your accounts and surfing the Web when you're away from home. Depending on your ISP's policies, you may incur additional charges when you use their dial-up access. Follow the links below to find telephone numbers for dial-up access through your ISP and general information on their dial-up policies and pricing:
EarthLink dial-up access numbers | EarthLink Rates
Road Runner dial-up access
 
Remote E-mail Access
For access to your e-mail when you're traveling or away from home all you need is a computer that's connected to the Internet, a Web-browser like Internet Explorer, your account name and password.
Earthlink
Road Runner
ISP support contacts

Telephone
EarthLink: 1-800-890-5128
Road Runner:
803-252-2253 - Greater Columbia
866-892-7201 - Outside of Columbia
800-208-6030 - Myrtle Beach/Florence

E-mail
EarthLink: support@earthlink.net
Road Runner: Help E-mail Form

Security, spam and abuse
EarthLink: abuse@corp.earthlink.net
Road Runner: abuse@rr.com

Online technical support
EarthLink
Road Runner
Help For New Road Runner Members

 
Network Status
For information on current outages and issues, as well as planned maintenance that could affect your Internet connection, click on the appropriate link below:
EarthLink System Status
Road Runner Network Status
Downloads
To download the latest Web browser software for your Internet Service Provider, click here.
Do you need updated drivers? You can find them here.